Harte Hanks, Inc.

Harte Hanks, Inc., an Austin, Texas-headquartered firm founded in 1923, provides an extensive range of multi-channel marketing solutions to clients both within the United States and internationally. The company's offerings encompass agency-level services, where it develops customer engagement strategies through both direct and digital communication channels for consumer and business-to-business (B2B) markets. Its digital service portfolio is comprehensive, featuring search engine management, online display advertising, digital analytics, website design and development, overarching digital strategy, social media management, email campaigns, e-commerce support, and interactive relationship management tools. Harte Hanks also specializes in database marketing for B2B segments, delivering critical insights and analytics, seamless customer data integration, and a suite of marketing communication instruments. Furthermore, the firm manages direct marketing operations, including digital and on-demand printing, sophisticated mail optimization, efficient logistics and transportation planning, tracking services, mail commingling, shrink wrapping, and specialized mailing. Through its dedicated fulfillment centers, it handles services such as custom kitting, product recall management, and freight optimization. Complementing these, the company operates advanced tele-service workstations, offering comprehensive contact center solutions that integrate speech recognition, voice and video chat, automated interactive voice response (IVR) systems, contact center analytics, social media cloud monitoring, and various web-based self-service options. Harte Hanks primarily serves a diverse client base across several key vertical markets, including retail, B2B, financial services, general consumer, and healthcare industries.