TTEC Holdings, Inc.

BUSINES S Our Business Founded in 1982, TTEC Holdings, Inc. ( TTEC , the Company , we , our , or us ; pronounced T-TEC ) is a global customer experience ( CX ) technology and services outsourcing partner for marquee and high-growth brands and public sector clients. The Company designs, builds, and operates Artificial Intelligence ( AI ) enabled customer experiences across live interaction channels and provides data-driven digital solutions to help clients improve customer satisfaction and loyalty, increase customer revenue and profitability, and optimize overall cost to serve. As of December 31, 2025, TTEC served over 720 clients across targeted industry verticals including financial services, healthcare, public sector, communications, technology, media, entertainment, travel and hospitality, automotive and retail. TTEC operates and reports its financial results of operations through two business segments. TTEC Digital is one of the largest CX technology and service providers and is focused on the intersection of Contact Center as a Service ( CCaaS ), Customer Relationship Management ( CRM ), and AI and Analytics. A professional services organization comprised of software engineers, systems architects, data scientists and CX strategists, this segment creates and implements strategic CX transformation roadmaps; sells, operates, and provides managed services for cloud platforms and premise-based CX technologies, including Amazon Web Services ( AWS ), Cisco, Genesys, Google, and Microsoft, and creates proprietary IP to support industry specific and custom client needs.